Introduction
Our platform offers end users a peer-to-peer exchange platform that anonymously matches one end user to another. We operate and collect data on both our website and mobile application.
Our privacy is of utmost importance to us, and we want to ensure that you have a clear understanding of how we handle your personal data. This privacy policy provides comprehensive details on the collection, usage, storage, and management of your personal information. By accessing our website, you signify your acceptance and understanding of all the terms and conditions outlined in this policy.
Scope
This privacy policy governs the collection of personal information through the use of our web services and mobile application.
We gather personal information from you to ensure the provision of optimal service. The information we collect is essential for safeguarding your identity, preventing fraud, communicating important updates, facilitating business needs, and complying with legal obligations.
We may collect different kinds of personal data about you, depending on if you chose to create an account with us and use our services.
- Contact Information: When you sign up, we collect the email address you provide to us. Additionally, for bank verification purposes, we also collect your phone number and house address.
- Date of Birth: We collect your date of birth for verification purposes, ensuring the authenticity and consistency of the given information with your Canadian bank and Nigerian bank.
- Website Activity Data: We collect browser and operating system information, details about the devices you use to access our website, geolocation data, and internet protocol (IP) addresses. To enhance website accessibility, we utilize cookies on your device.
- Banking Information: To verify and establish links between your Canadian and Nigerian bank accounts, we collect relevant banking information. Please note that we do not have access to your login credentials or account details. The provided information is solely used to facilitate simultaneous debit and credit transactions. Identifiers and Biometric Information: As part of legal obligations, we verify your identity during the sign-up process for using our services. We accomplish this by using various government-issued photo identifications. Additionally, we collect biometric data to validate the accuracy of the identifier you provide during registration on our website.
Purposes for the collection of personal information
- Service Provision: We utilize identifiers, banking information, website activity data, and contact information to offer you the essential anonymous peer-to-peer currency exchange services you seek from us.
- Customer Service and Account Management: Your personal information is employed to efficiently manage your account and promptly address any customer service inquiries you may have.
- Functionality and Security: Some of the collected personal information may be used to diagnose and resolve technical issues, verify your payment details, and prevent or detect any fraudulent activities or intellectual property infringement on our website.
- Compliance: We may employ any of the gathered data categories to enforce our terms and conditions and fulfill our legal obligations
Who do we disclose your personal information
- Service Providers: We disclose the categories of personal information we collect to authorized service providers who perform specific tasks on our behalf. These tasks encompass payment processing, identity, and document authenticity verification (including biometric processing), risk and fraud detection and prevention, customer service, security, and website hosting or support. While these service providers may access the necessary personal information to carry out their duties, they are strictly prohibited from sharing or using such information for any other purposes.
- Legal Compliance: In cases where disclosure is necessary, we may access and share some or all categories of personal information with regulators, law enforcement agencies, or other legal entities. This may occur during the investigation of potential violations, theft, impersonation, illegal or suspected illegal activities, or when it is essential for public protection or the safeguarding of other users.
How long do we keep your personal information collected?
We retain your personal information for the duration of your customer relationship with us and an additional five years thereafter. This retention period is necessary for audit, compliance, and legal purposes, ensuring fraud prevention, accounting, tax filing, documentation, and adherence to any other legal obligations. Once the five-year period has elapsed, we proceed to either delete or anonymize your data.